We strive to provide high-quality products and services to our valued customers. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. Returns
We accept returns under the following conditions:
- Items must be returned within [X] days of the purchase date.
- The product must be unused, in its original packaging, and in the same condition as received.
- A valid proof of purchase (receipt or order confirmation) is required.
- Certain items, such as customized products, digital downloads, or perishable goods, may not be eligible for return.
To initiate a return, please contact our customer service team at contact@trainlinesdc.com with your order details.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within [X] business days, and the amount will be credited to your original payment method.
Non-Refundable Items:
- Gift cards
- Digital products
- Clearance or final sale items
- Items returned after the allowed return period
3. Exchanges
If you received a defective or damaged item, we will gladly exchange it for a replacement. Please contact us within [X] days of receiving your order to arrange an exchange.
4. Shipping Costs
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- If eligible for a refund, the original shipping cost may not be refunded.
5. Cancellations
Orders can be canceled before they are shipped for a full refund. If your order has already been processed, you may need to go through the return process.
6. Contact Us
If you have any questions about our Return and Refund Policy, feel free to contact us:
Email: contact@trainlinesdc.com